Product support
Help when you need it.
Check the current availability of TurtleShell, find answers grounded in the working app, or contact Walldoff Studios directly.
Contact the studio
Include the app name, what you were trying to do, your device and OS version, and—once builds are distributed—the app version. Never email credentials, private keys, or sensitive backups.
WalldoffStudios@gmail.com →Current availability
Active development
There is no public App Store download yet. This page will be updated when availability changes.
Read the privacy policy →Common questions
Can I download TurtleShell now?
Not publicly yet. TurtleShell is in active development and release details will be published here when a TestFlight or App Store build is available.
Which devices does TurtleShell support?
The current codebase runs on iPhone, iPad, and Mac. The touch workflow is designed for iPhone and iPad, while iPad and Mac can also show two live terminal sessions side by side.
What can it connect to?
TurtleShell connects over SSH to computers and servers you are authorised to use. It supports password authentication, imported or generated ed25519 keys, RSA OpenSSH private keys, passphrase-protected keys, ProxyJump hosts, SFTP, tmux, and local port forwarding.
Does Walldoff Studios receive my credentials or terminal data?
No. Connections go directly to the host you select, credentials and trusted host fingerprints stay in the device Keychain, and terminal commands, output, and files are exchanged only with the remote systems you choose. An optional invitation-only reliable-notification relay handles minimized routing data and fixed event types, not credentials, commands, output, or transcripts for generic alerts.
What syncs through iCloud?
TurtleShell can mirror non-secret host metadata through your private iCloud key-value store. Passwords, private keys, passphrases, trusted host fingerprints, and per-tmux notification choices do not sync through TurtleShell.
Can a terminal keep running after iOS suspends the app?
No iOS app can reliably continue arbitrary SSH work after suspension. TurtleShell is built around tmux so work can continue on your server and be reattached when the app returns.
Can TurtleShell notify me when remote work finishes?
Yes, with explicit opt-in. Local terminal notifications can react while a connection is active. Invitation-only iPhone and iPad beta builds can separately enable reliable APNs delivery for hosts you configure, using a disclosed two-file helper and fixed generic completion events.
